LET US HELP

QuadStar provides both on-site and in-shop repair services. If you are looking for the true Apple “Genius,” you have come to the right place. With our decades of experience, our certified technicians can handle your Apple and Windows repair needs.

• Apple Computer and iPad In and Out of Warranty Repair
• Lenovo ThinkPad, ThinkCentre and ThinkServer In and Out of Warranty Repair
• Out of Warranty Repair of HP LaserJets
• Software and Operating System Troubleshooting and Repair
• Data Recovery Services
• Virus/Adware/Malicious Software Removal
• Management and Repair of iPhoto/Photo Libraries

DROP OFF SERVICE – NO NEED FOR AN APPOINTMENT

You can drop off your computer at our store any time during business hours. When bringing in your device for repair, it will be checked in. Once checked in, it will enter the repair queue. You will receive status updates along the way and notified when it is ready for pick up. Out-of-warranty repairs will require a diagnostic fee due at check-in (see below).

WHAT YOU NEED TO BRING

In most cases, only the computer is necessary for evaluation, unless an accessory is related to the problem you are experiencing. With a laptop or external hard drive, we recommend bringing in your power adapter. We will also need a username and password, with admin rights for the computer, in order to perform most repairs.

BACK UP YOUR COMPUTER (IF POSSIBLE) BEFORE BRINGING IT IN

We know how important your data is to you. It is also important to us, and we will do everything possible to protect your data. If you suspect a problem with your drive, bring the back-up drive in with your computer.

DIAGNOSTIC FEE DUE AT CHECK IN

Diagnostics $45.00
Diagnostics with Data Recovery Attempt $90.00 (Required if the drive has 10 or more bad sectors)
Diagnostics for Spill Damage $90.00
Diagnostic fees for TIER ONE REPAIRS will be applied towards the repair. TIER ONE REPAIRS include: Hard Drive Replacements without Data Recovery Attempt • Memory Upgrades • Screen Replacements • OS Reinstall • Malware/Virus Removal • iPad Repairs • Battery Replacement
In-Shop (1/2 hour minimum) $90/hour
Advanced Data Recovery Quoted After Diagnostics
Pickup/Delivery $55
On-Site (1 hour minimum + $55 travel fee) $110/hour
Travel Fee $55

Ohio sales tax will be charged on parts and labor used in a repair unless a current Ohio Sales Tax Exemption Form is on file with us.

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