When should I upgrade my hardware? Will this software increase my productivity? Why is our network running so slowly? These are all common questions asked by today’s computer users. QuadStar has the answers. We will analyze your current issues, anticipate your future needs and recommend the most appropriate solutions. Our business is built on the principle of support, and we believe that support builds long-term relationships.

Repairs

We understand you rely on your equipment and know how disruptive it can be when that equipment is not working properly. To minimize service issues we provide the following:

On-site Support

Our technicians can provide service for your equipment at your location. Depending upon the size of your organization, we can place a technician in your facility one day a week, one day a month or any combination necessary to accommodate your needs.

In-house Support

You are welcome to bring your equipment to our facility for repair. We are open from 9:00am to 5:30pm Monday through Friday and 10:00am to 1:00pm on Saturday.

Remote Access Support

We have recently instituted a system that allows us to access your computer remotely (with client permission) in order for our technicians to diagnose, and often times, correct issues remotely. This exciting new technology can save you time and money. For more information about our remote access service, e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Professional Services

Just as important as supplying and servicing equipment is knowing that you can rely on QuadStar for advice on the selection and upkeep of your technology.

Network Management

QuadStar constantly examines the latest products and trends in network technology. We can recommend the most cost effective solution to meet your network needs. Whether it be wireless technology or complex switches, cabling, hubs and firewalls, we can help.

Specialized Services

We provide many other specialized services including data backup solutions, power conditioning, workstation management, server configurations, virus control and equipment layout planning.

Support Contracts

QuadStar provides customized support contracts to maintain your equipment, software and networks.

Support Agreements

Our team of professionals can help your organization customize a support agreement that will meet your organization’s needs.

Preventative Maintenance Agreements Customized

A solid program of preventative maintenance can often eliminate a service call. Additionally, we can help spot problems in your equipment before they become a problem for you! Repairing or replacing “weak links” in your systems often saves time and money.

AppleCare Agreements

Every Mac comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center, like QuadStar. By purchasing the AppleCare Protection Plan for your Mac, you can extend your coverage to three years from the computer's purchase date. For those purchasing their Apple system through QuadStar, we recommend purchasing the AppleCare Protection Plan at the time of purchase. If you have purchased your Apple system(s) through another channel, please consider purchasing the extended plan through us. Remember, you must make that purchase within the first year of ownership.