Service
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When should I upgrade my hardware? Will this software increase my productivity? Why is our network running so slowly? These are all common questions asked by today’s computer users. QuadStar has the answers. We will analyze your current issues, anticipate your future needs and recommend the most appropriate solutions. Our business is built on the principle of support, and we believe that support builds long-term relationships.
Repairs
We understand you rely on your equipment and know how disruptive it can be when that equipment is not working properly. To minimize service issues we provide the following:
On-site Support
Our technicians can provide service for your equipment at your location. Depending upon the size of your organization, we can place a technician in your facility one day a week, one day a month or any combination necessary to accommodate your needs.
In-house Support
You are welcome to bring your equipment to our facility for repair. We are open from 9:00am to 5:30pm Monday through Friday and 10:00am to 1:00pm on Saturday.
Remote Access Support
We have recently instituted a system that allows us to access your computer remotely (with client permission) in order for our technicians to diagnose, and often times, correct issues remotely. This exciting new technology can save you time and money. For more information about our remote access service, e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
Professional Services
Just as important as supplying and servicing equipment is knowing that you can rely on QuadStar for advice on the selection and upkeep of your technology.
Network Management
QuadStar constantly examines the latest products and trends in network technology. We can recommend the most cost effective solution to meet your network needs. Whether it be wireless technology or complex switches, cabling, hubs and firewalls, we can help.
Specialized Services
We provide many other specialized services including data backup solutions, power conditioning, workstation management, server configurations, virus control and equipment layout planning.
Support Contracts
QuadStar provides customized support contracts to maintain your equipment, software and networks.
Support Agreements
Our team of professionals can help your organization customize a support agreement that will meet your organization’s needs.
Preventative Maintenance Agreements Customized
A solid program of preventative maintenance can often eliminate a service call. Additionally, we can help spot problems in your equipment before they become a problem for you! Repairing or replacing “weak links” in your systems often saves time and money.
AppleCare Agreements
Every Mac comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center, like QuadStar. By purchasing the AppleCare Protection Plan for your Mac, you can extend your coverage to three years from the computer's purchase date. For those purchasing their Apple system through QuadStar, we recommend purchasing the AppleCare Protection Plan at the time of purchase. If you have purchased your Apple system(s) through another channel, please consider purchasing the extended plan through us. Remember, you must make that purchase within the first year of ownership.
Apple Authorized Premium Service Provider
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At QuadStar, our commitment is to provide an excellent repair experience. This results in our happy, loyal customers and recognition by Apple. Apple has recognized QuadStar time and time again as an Apple Authorized Premium Service Provider, the only service provider to currently hold this title in Ohio. This honor is proof of our goal to treat our customers by the golden rule.
Our technicians and service engineers have over 30 combined years of servicing Apple products, and are continually updating their Apple training. We are able to have a wide variety of Apple certifications with our technical staff. Some of their Apple Certifications include:
- Apple Certified Macintosh Technician
- Apple Certified Associate - Mac Integration 10.6
- Apple Certified Associate - Mac Integration 10.7
- Apple Certified Support Professional 10.6
- Apple Certified Technical Coordinator 10.5
Apple Certified Technical Coordinator 10.6
Apple Certified Technical Coordinator 10.7
Lenovo Service Provider
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QuadStar specializes in Lenovo Laptop Repair on a variety of models. Our technical staff understand the issues that occur with individual machines in the Lenovo laptop product line and and offer superb hardware and software service work. We will fix damaged or faulty Lenovo laptop, and will find the lowest cost way to service your Lenovo laptop. We are committed to the highest quality Lenovo laptop repair service provided to you at an affordable rate. We seek to build long-term relationships with devoted Lenovo fans and promise each customer first rate laptop repair service on their Lenovo laptop models.
In or Out of Warranty
Being covered by a warranty plan or care package for Lenovo laptop repair could allow you to save money when fixing your notebook. Don’t worry if you are unsure about the warranty status of your computer, just contact us and we’ll find the warranty information for you. QuadStar is capable of providing repairs and support regardless of whether your machine is in or out of a warranty agreement. As a certified Lenovo Warranty Service Provider, we are approved to perform Lenovo laptop computer repairs on your notebook.
Lenovo Software Malfunctions:
For instances where no blunt trauma or unfortunate spills have occurred, the problem with your computer likely stems from a software complication. A strategic approach to Lenovo laptop repair can help further specify the problem without damaging other components of your system.
Standard Software Problems Include:
- Viruses or Malware Contraction
- Operating System (Windows) Malfunctions
- Program Throwing Exceptions
- Registry Errors
- Conflicting Drivers
Prior to seeking out our professional help, attempt these recommendations:
- Close other programs that are open to free up RAM
- Revert any recent hardware or software changes
- Shut down and restart your laptop
- Look for software updates
- Restart the software
- Uninstall and reinstall the software
- Scan for viruses
Lenovo Hardware Malfunctions:
If software is functioning correctly, the likely source of your issue is hardware. Traveling on a regular basis with your laptop or direct blunt trauma could loosen internal (or external) components of your notebook.
Here are nine types of hardware:
- Central Processing Unit (CPU) – computer function processing center
- Motherboard – manages component to component communication
- Hard disk – storage location for files and data
- Memory (RAM) – temporary data storage
- Optical disk – Drives for CDs or DVDs
- Keyboard and Mouse – the typing surface of your laptop
- Monitor – the screen component of your computer
- Casing – the protective shell of your notebook
- Fan – cooling hardware for thermal management
Current Wait Time
It will currently take one business day for your computer to be looked at by our triage technicians.
