Frequently Asked Questions about QuadStar

Question

What type of training do your technicians receive?

Answer

Our technicians are factory trained and authorized to perform in-warranty as well as out-of-warranty repairs.

Question

Does QuadStar offer on-site service?

Answer

We provide our customers with the convenience of on-site service or the option of bringing their system to our centrally located repair center.

Question

How do we know that QuadStar can handle our company’s computer needs?

Answer

Our technicians and support engineers have extensive experience and knowledge in a wide variety of computing environments. This enables us to furnish our customers with the highest level of service and support possible.

Question

Are there times when your technicians simply can’t find a solution to the customer’s problem?

Answer

Certainly there are challenging problems, but at QuadStar we have an extensive support network which allows us to research your problem and provide you with the correct solution as quickly as possible.

Question

In my business, I sometimes feel uncertain about the next generation of software and hardware and when I should plan on making changes. Can QuadStar act as an advisor on these issues?

Answer

We have expertise in analyzing your current situation, evaluating your future needs and recommending the right solution.

Question

Can QuadStar access our computers remotely?

Answer

Yes. We have developed a unique remote access system that allows us to take control of your computer (with your permission and presence) and correct many problems. Clearly, there are some issues that will require on-site repairs or bringing your equipment to us.

Question

Who is your typical customer?

Answer

Our client base ranges from home users to very large organizations that include The Cleveland Clinic Foundation, Kent State University, OfficeMax and The Sherwin-Williams Corporation.

Question

What financing options does QuadStar offer?

Answer

QuadStar offers financing through American General Finance and Apple Financial Services. If you already have a relationship with another leasing company, we can work them on your behalf.