Apple has determined that certain 1TB Seagate hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011. Apple will replace affected 1TB Seagate hard drives, free of charge, for three years from your iMac's original date of purchase or until April 12, 2013, whichever provides longer coverage for you.
Apple recommends replacing your affected hard drive as soon as possible. Before you go in for service, please back up your data. As an Apple Premium Service Provider, QuadStar can get your hard drive replaced under this program, free of charge to you, without affecting your iMac's warranty status.
Provided that your current hard drive is functioning normally, in addition to replacing the hard drive, QuadStar can copy all of your existing applications, documents and preferences to the new hard drive for a $50 fee. If you purchased your iMac from QuadStar, we will waive the $50 data transfer fee. Once the data is copied, your iMac will operate exactly as it did with the old hard drive. There will be no need to re-install any software or to re-enter any settings.
This worldwide Apple program does not extend the standard warranty coverage of the iMac. Apple will continue to evaluate service data and provide extensions to this program as needed. For more information or to see if your iMac is affected by this issue, please check at http://www.apple.com/support/imac-harddrive/.
Apple has released OS X 10.8 Mountain Lion, which introduces many new features inspired by the iPad and re-imagined for the Mac. Features include tight synching and integration with iCloud and iOS devices through shared documents, notes, reminders and much more. AirPlay, Apple's wireless audio and video distribution system, is updated and offers modern Macs with compatible hardware the ability to wirelessly mirror the screen to an Apple TV-attached HDTV display. In the next several issues of the QuadStar Newsletter we will discuss new features of OS X 10.8 Mountain Lion. For more information and to check for software compatibility, call QuadStar at 440-546-9911 or email us.